At Archway Strategies LLC, we are committed to providing exceptional interior design and related services to our valued clients. Our refund policy is designed to ensure clarity, fairness, and mutual understanding regarding refunds for services rendered. By engaging with our services, you acknowledge and agree to the terms of this policy. Please read the following information carefully to understand our practices.
- Overview of Refund Policy
- Scope of Refund Policy
- Residential Interior Design
- Commercial Interior Design
- Space Planning and Optimization
- Custom Furniture Design
- Lighting Design and Implementation
- Renovation and Remodelling
- Refund Eligibility
- Before Project Commencement
- After Project Commencement
- Completed Projects
- Dissatisfaction with Deliverables
- Custom Products or Materials
- Refund Process
- Exclusions from Refunds
- Change of mind after project commencement or completion.
- Dissatisfaction with subjective design choices that align with the agreed-upon scope and approvals.
- Delays caused by client-provided inputs, approvals, or third-party factors.
- Refusal to engage in resolution discussions or accept revisions.
- Cancellation Policy
- Dispute Resolution
- Transparency and Client Responsibility
- Reviewing project agreements, terms, and deliverables thoroughly before commencement.
- Providing timely feedback, approvals, and necessary inputs to facilitate project progress.
- Communicating concerns promptly to allow for timely resolutions.
- Amendments to the Refund Policy
- Contact Us
Our refund policy is crafted to maintain a balance between client satisfaction and the protection of our time, effort, and resources invested in delivering customized interior design solutions. Due to the nature of our services, which involve substantial planning, labor, and resource allocation, refunds are generally limited to specific circumstances. We encourage open communication to address any concerns promptly and collaboratively.
This refund policy applies to all services provided by Archway Strategies LLC, including but not limited to:
For any additional services or custom projects not explicitly listed, this policy may apply with appropriate modifications.
Refund eligibility depends on the nature of the service, the stage of project completion, and the reasons for the refund request. Below, we outline the key scenarios in which refunds may or may not be issued:
If a client chooses to cancel the agreement before the project begins, a refund of the initial deposit or advance payment may be considered. However, a cancellation fee may be applied to cover administrative costs and time spent on project preparation.
Once the project has commenced, refunds will generally not be provided for the completed portion of the work. This includes conceptual designs, layout plans, consultations, or any services rendered up to the point of cancellation.
Refunds are not available for fully completed projects or delivered services. We believe in resolving any concerns through revisions or adjustments to meet client expectations.
In the unlikely event that a client is dissatisfied with the services provided, we prioritize resolving the issue through revisions or alternative solutions. Refunds will only be considered if the dissatisfaction stems from an inability to deliver the agreed-upon scope of work, subject to a thorough review.
For projects involving custom furniture or materials purchased specifically for the client, refunds are not available once production or procurement has begun. Clients will retain ownership of all such materials, and adjustments may be made to the project scope.
To request a refund, clients must follow these steps:
Step 1: Submit a Written Request
Clients must submit a written refund request via email or letter, clearly stating the reasons for the request and including supporting documentation, if applicable. This ensures that the matter is documented and can be addressed systematically.
Step 2: Review and Assessment
Our team will review the request and assess the situation, considering the stage of the project, the scope of work completed, and the nature of the concerns. This process may involve discussions with the client to gather additional information.
Step 3: Resolution Proposal
Based on our assessment, we will provide a resolution proposal, which may include revisions, adjustments, or partial refunds. We strive to resolve issues amicably and in a manner that satisfies both parties.
Step 4: Refund Processing
If a refund is approved, the amount will be processed within 14 business days of approval. Refunds will be issued via the original payment method unless otherwise agreed.
Certain situations are excluded from refund eligibility, including:
We encourage clients to communicate their expectations clearly throughout the project to avoid misunderstandings.
6.1 Client-Initiated Cancellations
Clients may choose to cancel the project at any stage. Refund eligibility for cancellations is outlined under "Refund Eligibility." In cases of repeated cancellations or misuse of our services, we reserve the right to decline future engagements.
6.2 Archway Strategies LLC-Initiated Cancellations
In rare instances where Archway Strategies LLC is unable to complete a project due to unforeseen circumstances, such as resource unavailability or force majeure events, clients will be offered a full or partial refund based on the work completed. We will work with clients to minimize disruptions and explore alternative solutions.
We believe in resolving disputes through open and constructive communication. If a client is dissatisfied with the refund decision or resolution proposal, we encourage further discussions to reach an amicable agreement. For unresolved disputes, clients may pursue alternative dispute resolution methods, such as mediation or arbitration.
Archway Strategies LLC is committed to maintaining transparency in our refund policy and practices. Clients are responsible for:
By fulfilling these responsibilities, clients help us deliver services that meet expectations and minimize the likelihood of disputes.
Archway Strategies LLC reserves the right to amend this refund policy at any time. Changes will be communicated through updates to this page or direct client notifications. Clients are encouraged to review this policy periodically to stay informed of any updates. Continued engagement with our services constitutes acceptance of the revised policy.
If you have questions, concerns, or requests related to this refund policy, please contact us:
Archway Strategies LLC
2050 W STATE ROUTE 89A LOT 148,COTTONWOOD, AZ 86326
support@archwaystrategiesllc.com
1-844-725-8766
We value your trust and are committed to addressing your concerns promptly and professionally.
Conclusion
At Archway Strategies LLC, we strive to deliver exceptional services that exceed client expectations. While refunds are limited due to the nature of our customized services, we are committed to resolving concerns through open communication and collaborative solutions. Our refund policy reflects our dedication to fairness, transparency, and client satisfaction, ensuring that every project is handled with the highest level of professionalism and care. Thank you for choosing Archway Strategies LLC, and we look forward to creating spaces that inspire and delight.